Website - Privacy policy | Uprising Minds

Website Privacy Policy

This privacy policy will inform you as to how your information is processed and describes how we manage your information when you use our services, if you contact us, visit our website or when we contact you. This information includes personal information as defined in the General Data Protection Regulation (GDPR) 2016 and the subsequent UK Data Protection Bill dated May 2018.

Uprising Minds uses the information we collect in accordance with all laws concerning the protection of personal data, including the Data Protection Act 1998 and the GDPR 2016. As per these laws, Dr Chanelle Myrie is the data controller.

Under certain circumstances, you have rights under data protection laws in relation to your personal data. These include the right to:

Request access to your personal data.
Request correction of your personal data.
Request erasure of your personal data.
Object to the processing of your personal data.
Request restriction of processing your personal data.
Request transfer of your personal data.
Right to withdraw consent.

If you have concerns about the storage and handling of your personal information you can contact the ICO via www.ico.org.uk

Why do we need to collect your personal data?

We need to collect information about you so that we can:

Know who you are, so that we can communicate with you in a personal way. The legal basis for this is a legitimate interest.
Provide services to you. The legal basis for this is the contract with you.
Process your payment for services. The legal basis for this is the contract with you.

What personal information do we collect?

To provide you with therapy services, we need to collect the following information:

Your name, gender and date of birth
Your contact details including a postal address, telephone number(s) and electronic contact such as email address. We will collect this information directly from you. We may also collect information about you from third parties; for example, if we receive a referral from another health professional (such as your GP).
Your GPs name and address
Other professionals involved. Your personal information will not be shared with anyone without your consent except in exceptional circumstances.

Exceptional circumstances - occasionally there are exceptional circumstances where Dr Chanelle Myrie might need to share personal information. Examples include:

Where there is need to know information for another health provider, such as your GP.
When disclosure is in the public interest, to prevent a miscarriage of justice or where this is a legal duty (e.g. a Court Order).
Where information concerns risk of harm to you or to another adult or child.

Wherever possible a proposed disclosure will be discussed with you (i.e. unless it is believed that doing so increases levels of risk to yourself or others).

How do we use the information that we collect?

We use the data collected from you in the following ways:

To communicate with you so that we can inform you about your appointments with us, we use your name, your contact details such as your telephone number, email address or postal address.
To create your invoice, we use your name and email address.
Where relevant, to process your payment, we use your address.
To keep any clinical notes arising from therapy sessions and related cancellations or communications between us.

As part of clinical practice, all therapists are required to use an external supervisor to discuss treatment and ensure best and safe practice for the people they work with. Supervisors are also accredited in clinical practice and supervision. Information but not names will be shared with the supervisor who regularly reviews the clinician's practice.

Where do we keep the information?

We use computers that are password protected, and store any paper records in a locked cabinet.

How long do we keep the information?

We keep contact information for a period of 6 months if you do not become a client of ours and then permanently and securely delete all information. We keep your medical record electronically for 7 years as this is the minimum length of time for records to be retained and then permanently and securely erased. We keep electronic invoices for seven years as this is the required length to comply with the HMRC requirements.

Who do we send this information to?

We send information to you and anyone we are required by law to inform. In addition, we may need to send information to external agencies e.g. medical insurers if they are funding your assessment or therapy. All summaries or reports that are sent electronically will be password protected.

How can you see all the information we have about you?

You can make a subject access request (SAR) by contacting Uprising Minds. We may require additional verification that you are whom you say you are to process this request. We may withhold such personal information to the extent permitted by law. In practice, this means that we may not provide information if we consider that providing the information will violate your vital interests. The request may incur an admin processing fee.

By visiting www.uprisingminds.org.uk you are accepting and consenting to the practices described in this policy.